Refund and Returns Policy

Delivery/Shipment Policy :
(unitrave.com) will NOT deal or provide any services or products to any of OFAC’s (Office of Foreign Assets Control) sanctioned countries in accordance with Egyptian law.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Payment Processing:
Under this agreement, Unitrave Tours Limited provides payment processing services for purchases made on this website on behalf of Unitrave Inc., or by Unitrave Tours Inc., or by Unitrave Tours Systems Pty, depending on the payment method used for the service purchase.

If you opt to pay with a credit or debit card and the payment is processed via a European acquirer, these terms constitute an agreement between you and Unitrave tours Limited.

For all other purchases, these terms form an agreement between you and Unitrave Tours Inc. or Unitrave Tours Systems Pty, with services being delivered directly by Unitrave Tours Inc. or Unitrave Tours Systems Pty.

Unitrave Tours Vouchers:
For each tour, event, or service booked, you’ll receive a unique Sun Pyramids Tours voucher (“Voucher”). You’ll be given access to a secure webpage hosted by Sun Pyramids Tours, where you can access and print your Voucher(s).

You must present the original, authentic Unitrave Tours Voucher to the relevant service provider to redeem your tour, ticket, or package. With a valid Sun Pyramids Tours Voucher, your reservation can be honored and redeemed.

For security reasons, you must present a valid Photo ID and sign the Unitrave Tours Voucher when redeeming it. This helps with identification and prevents fraud. In some instances, Unitrave Tours may also require you to present the credit or debit card used to purchase your tour or ticket at the time of redemption. This is typically for attraction and show tickets and helps prevent credit card misuse.

You’ll be informed at checkout if you need to present the credit or debit card used for booking. In some cases, this requirement may be waived, usually to facilitate gift purchases. However, this can only be done by contacting UnitraveTours’s Customer Care team once your booking is confirmed, and any changes or amendments are at Unitrave Tours’s discretion.